the weekend trip to north germany to visit my family there had to be cancelled due to illness (not me). as i had booked online tickets for the train trips to bremen and back, i first log in to my account at die bahn where it’s a simple matter of selecting the tickets and then cancelling them — in about two minutes i’m done with that part.
the ticket from bremen back to zurich was a citynightline ticket for a single sleeper compartment which i had also booked via the citynightline website…so, on to the citynightline site…hmmm…no form or anything like that to cancel a booked ticket…i search around and try the german citynightline hotline number (01805 141515) — only to be told that they don’t deal with tickets booked online and that i should call the german rail’s online ticket hotline (01805 10 1111) — i do that and after a bit of listening to strange music reach a helpful agent who tells me — yep, that he’s not able to deal with citynightline tickets! he can only handle german rail’s online tickets! but, being rather helpful he gives me a number to call: 01805 213421 — becoming a bit annoyed, i politely say “thank you” (really), hang up and dial that number now…only to reach the same call center that i had on the line the first time, this time i’ve got a different operator who is very sympathetic and tries hard to help, after a bit he finds out that, yes, he cannot handle citynightline online tickets as those are issued by the citynightline office in zurich — he tells me to call a swiss number, +41 900 300 300 — again, i do that…and end up at the swiss railways booking center: the line has a rather bad quality (sounds like they are using voice-over-ip and their network is overloaded) and the operator (i’m still very polite) is rather stroppy, doesn’t seem to speak german too well(i did press “1” when asked whether i wanted a german speaking operator), bounces me to a different operator who — after i’ve explained everything again all over — tells me that they can only book citynightline tickets but cannot cancel citynightline online tickets! she also tells me — and her tone implies that i really should have known this! — that i need to call the zurich citynightline offices…”hmm, yes, what number would that be?”, she looks it up and tells me to dial +41 1 247 75 75 — which i do:
“grüezi, guten tag! our offices are open from 8:30 to 12:00 and from 13:00 to 17:00 [click]”
…needless to say that it’s now way past 17:00…i take another look at the citynightline web site: it still says to call the german rail’s hotline, so i give it another try — again, the operator i get is very friendly and helpful, listens to my ever extending saga and digs into her computer system: the upshot of which is that i am to call the zurich citynightline office at +41 1 247 75 77 (which is yet another number) — which, you guessed it, yes, i dial and get
“grüezi, guten tag! our offices are open from 8:30 to 12:00 and from 13:00 to 17:00 [click]”
…stay tuned for tomorrow’s installment of our my trouble with the citynightline online ticket series!
p.s.: i’m really, honestly, impressed by the helpfulness of the german railway hotlines, am really surprised by the rudeness of the swiss railway hotline, and am utterly annoyed with citynightline…